PRIVACY POLICY

1. Who We Are

Comfort Plus is committed to protecting the privacy of its Customers and Users of its website. We have developed this Privacy Policy to demonstrate our commitment to personal data protection rules and the General Data Protection Regulation (GDPR). This policy applies exclusively to the collection and processing of personal data carried out by us, and a full reading of this document is advised.

2. Data controller

The entity responsible for the processing of personal data is:
Comfort Plus
Registered Office: Alverca do Ribatejo, 2615-062, Portugal
Email: geral.comfortplus@gmail.com

3. Types of Personal Data Collected

We only collect data voluntarily entered into the contact forms available on the website, such as name, email, phone, and moving details.

4. How We Collect Data

By filling out forms on our website.
When subscribing to newsletters, upon explicit consent.

5. Legal Bases and Purposes of Processing

Data processing is carried out based on the following legal grounds and for the specified purposes:

Contractual execution and pre-contractual due diligence
Compliance with legal obligations
Marketing and communication: sending campaigns, promotions, events, information about services and / or products
Customer management and service delivery
Legitimate interest: continuous improvement of services, fraud prevention, etc.

6. Retention Period

Data is retained only for the time necessary for the purpose for which it was collected or as required by law.

7. Data Subjects’ Rights

The user can exercise the following rights at any time:

Access, rectification and erasure of data
Limitation of processing
Objection to processing for commercial purposes
Withdrawal of consent (where applicable)
Data portability

The exercise of these rights can be done through email to geral.comfortplus@gmail.com if you understand that your rights are not being respected, you can file a complaint with the National Data Protection Commission (CNPD).

8. Data Sharing with Third Parties

Personal data may be processed by service providers hired by Comfort Plus. These providers act as subcontractors and are contractually obliged to respect data protection rules.

9. International Data Transfers

There may be transfers of data outside the European Economic Area, ensuring compliance with all legal standards, namely regarding the existence of adequacy decisions or standard contractual clauses.

10. Automated Decision-Making and Profiling

Comfort Plus may, in certain cases, use automated decision-making and profiling systems based on preferences, usage history, or location. In these cases, the user has the right to:

Obtain human intervention
Express their point of view
Contest the decision made

11. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

12. Updates to the Privacy Policy

This Policy may be revised at any time. The updated version will always be available on the website. We recommend checking it periodically.

13. Contact

For any questions related to this Privacy Policy or to exercise your rights, contact us:
Email: geral.comfortplus@gmail.com
Address: Alverca do Ribatejo, Portugal
Legal Note:
This policy has been drafted in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Portuguese legislation.